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How can I cancel my subscription?
How can I cancel my subscription?

Learn more about Internxt's subscription cancellation policies, and what to do if you want to close your account, or request a refund.

Updated over a week ago

If you want to cancel your Internxt subscription follow these steps:

  1. Log in to your Internxt account

  2. Click on 'Settings', then 'Account'

  3. Click on 'Delete account'

Delete account on Internxt Drive Web

This will terminate your subscription and your account.

If you want to cancel your Internxt subscription, but don't remember your password:

  1. Click on 'Forgot password'

  2. You will receive a mail to delete your account since we do not store your password

  3. Please follow the instructions received

  4. After clicking, you will receive an email confirming it

If you want to keep your account under the free plan, simply email us at [email protected] so that we process the subscription cancellation on your behalf.

Premium subscriptions have a 30-day money-back guarantee, which starts counting from the day when you first bought the plan.

Internxt private cloud storage

Still have questions or feedback? We're here to help! Feel free to reach out to us at [email protected]

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