Our annual plans are charged on a monthly basis, meaning you have your plan active for a year, but you are automatically charged on a monthly basis.
If you want to cancel the automatic renewal of your subscription, you must do so before the plan renews, or you will be charged the full amount for the next month of your subscription.
How to cancel your subscription
To cancel your subscription or automatic renewal of your Internxt account, follow these steps:
Login to your Internxt account
Click "Settings"
Click "Billing"
You will see your current plan and renewal date
Click "cancel subscription"
Confirm cancellation
How to delete your account
If you remember your password, you can simply click on the "Delete account" option found in your account settings.
To delete your account without your password, you must:
Click "Forgot your password"
Input the email address that you created your Internxt account
You will then receive an email with instructions on how to delete your account
Please follow the instructions carefully
Upon completion, you will receive an email confirming your account has been deleted
Still have questions or feedback? We're here to help! Feel free to reach out to us at [email protected]