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How do I unblock my Internxt account?
How do I unblock my Internxt account?

Learn how to unblock your Internxt account after too many unsuccessful attempts and create a new password to reaccess your files.

Updated over a week ago

For your account security, we restrict access to your Internxt Drive account after ten failed login attempts. This security measure prevents unauthorized access to your Internxt account and keeps your documents safe.

Please note: you will need access to a web browser to unblock your Internxt account.

If you forget your password, we automatically block your account after the tenth unsuccessful attempt and ask you to verify your details. To verify it’s you, follow these steps:

  1. Click on “Forgot my password

  2. Enter the email associated with your Internxt account

  3. Check your email for a one-time link to reset your password

  4. Click “Recover account” or copy the link into your web browser

  5. Enter your new password

  6. Login to Internxt Drive to unblock and access your account

Download a backup key for your Internxt account

To help secure your accounts and prevent your account from being blocked in the future, you can download a backup key to reset your password safely.

Internxt Drive interface

Still have questions or feedback? We're here to help! Feel free to reach out to us at [email protected]

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