Log in to your Internxt account and follow the steps below to change your password:
Go to "Settings"
Click on "Security," it may ask you to insert your current password for security reasons
Click on "Change password"
Enter your new password
How to create a backup key
If you forget your password and can’t log in to your account, creating a backup key is the safest way to reset it.
To ensure continued access to your account and prevent the risk of file deletion, it is crucial to download a backup key. A backup key is the sole means to recover access to your account in case of any issues.
Failure to secure your backup key may lead to irreversible loss of your files. Please make sure to download and store your backup key in a secure location.
To get your backup key, follow these steps:
Log in to your Drive account
Click the settings icon in the top right corner of your screen
In the settings menu, you will see four tabs (Account, Billing, Plans, Security). Click Security.
Enter your password to continue.
Scroll down, locate the option to “Export backup key,” and click the option to download your key.
Your backup key will automatically be downloaded to your device - Store it in a safe place!
How to reset your password
If you cannot log into your account and want to change or reset your password, and you do not have a backup key, you can reset your password, but without the backup key, you will lose all your data. Internxt does not store your password.
The final option is to click on forgot your password on the login page.
Without your backup key, this will erase your account and its data, freeing your email and allowing you to create a brand-new Internxt account.
Still have questions or feedback? We're here to help! Feel free to reach out to us at [email protected]