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Does Internxt store my password?
Does Internxt store my password?

What happens if I lose my password? Get a solution about what you can do if you forget your password to access Internxt cloud service

Updated over a week ago

Your Internxt password is used by you to encrypt and decrypt your Internxt data. As such, Internxt nor any other third-party stores your password. If you want to change your password, you can do so from our app.

We recommend downloading a backup key when open an Internxt account, this way, you will be able to recover your account without losing your files.

What if I forgot my Internxt password?

If you forgot your password, you can click on the forgot password section on our login page. This will erase your account and its data and you will be able to create a brand new Internxt account.

However, if you happen to have an active Internxt session on any device, you can securely change your password even if you forgot it. This is possible because your active session stores your decryption key locally, and thus changing your password on that device with the active session is possible without remembering your old password.

The process will decrypt the files with your old key and re-encrypt them with the new password that you set.

With Internxt’s cloud storage service, your files are encrypted using your password, and only the user has the ability to decrypt these since only the user knows his or her password.

Traditional cloud storage services don’t usually encrypt your files at rest, or if they do, they know how to decrypt them. Internxt has implemented the most secure zero-knowledge cloud security system, where only the user is in control of his or her files (instead of giving access to these not only to the user but also governments, the cloud company storing the files, and potentially hackers).

If you want to learn more about Internxt and how to create a strong password.


Still have questions or feedback? We're here to help! Feel free to reach out to us at [email protected]

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