All Collections
Getting Started with Internxt
How to use Internxt?
My account is locked due to too many failed login attempts
My account is locked due to too many failed login attempts

Find out what to do if you cannot log in because your account is locked for security reasons. Internxt’s support is here to help you.

Updated over a week ago

If your account shows as blocked for security reasons, simply reach out to our team so that we can get your account unlocked.

This error is because our systems block accounts that have too many failed login attempts for security reasons. This is a measure we take just in case there's someone trying to access your account and is trying to guess your password.

Contact us at [email protected] so that we can unblock your account.

Once your account is unblocked, we suggest that you change your password and set up 2-Factor Authentication from the Internxt Drive Web app, to increase the security of your account.

Internxt secure cloud storage service
Did this answer your question?